Questions: trial, channels, sync and pricing

Yes. The 7-day trial takes a card at the start and charges nothing until it ends — cancel before then from your account and you're never billed. Installs through the Shopify App Store bill through Shopify instead.

Stores you connect by feed URL share one subscription: the plan's product limit covers your whole account, split across those stores by catalog size, so a second store costs nothing extra until the catalogs together outgrow the plan. A Shopify store you install the app on is the exception — Shopify bills per installation, so each Shopify store carries its own plan and its own limit, on your Shopify invoice.

Yes — one feed per country, each with its own link and its own currency, all on the same plan. Each price in it is your store's own where the currency already matches; otherwise one you've written in a sheet of prices for your other markets or, on Shopify, your store's price for that country from Shopify Markets. We never apply an exchange rate ourselves. Products with no price in that currency are held back, and the feed's own screen tells you how many and why. If your store serves a market at a different address — a ?country= parameter or a /de-de subfolder — tell us once and every product link in that feed goes there.

No. Put your product ids in a spreadsheet with the values to add or correct — barcodes, brands, categories, product types, colours, sizes — share it, and paste the link. It's read on every sync, so every channel gets the corrected catalogue, and so does your quality score. Delete a row and the next sync puts your store's values back, except in fields your store does not send (for Shopify stores, gender and age_group). The Corrections page shows when the sheet was last read, how many of its rows matched a product and which fields it sets.

No. We read products and stock — never orders, names or emails. Our Shopify app can't even request customer data.

Your data is hosted in the EU, in Amsterdam, and we publish a DPA you can sign. Every account can turn on two-step sign-in, and the activity log shows who changed what. On Agency, ten people each get their own login.

No. Rules cannot rewrite price, sale price, currency, id or link. Before any rule is saved, you see what it does to your products; if it's wrong, one click undoes it.

When a sync cannot read your store or export, or reads no products, nothing in your catalogue is changed or deleted, and every feed is still built from it.

Yes — your feed lives in your own Google Merchant Center, Meta Commerce Manager or comparator account. FeedRobin gives you a feed URL to paste there once; the file at that URL is built from your catalogue each time it is fetched, and quality checks list the problems found in your products, with the fix for each.

Yes. Paste the product export your platform already generates — Google XML, a Heureka/Compari-style comparator feed, or CSV. BigCommerce, OpenCart, Shopware, Ecwid, Gomag and MerchantPro have one built in. WooCommerce doesn't — our free plugin adds one in two minutes, and it works on its own for Google. PrestaShop and Magento need a free feed plugin too, and we have a guide for each. Field names don't need to match exactly; we read the common variants. The free WooCommerce plugin.

Free, and it stays free: GPL, in the official WordPress directory, with no account, no card and no product limit. It produces a Google Shopping feed for your whole catalogue and works on its own. A FeedRobin plan is for what one file can't do — the other channels' formats, a check of every product on every change, and fixes applied on the way out — from €39 a month, when you want it. What the plugin does.

On Shopify stores, each product webhook Shopify sends updates the catalog when it arrives, and a full sync runs every night. URL-connected stores re-sync every hour on Growth, Scale and Agency, nightly on Starter. Feeds are generated fresh from the catalogue on every fetch.

FeedRobin generates a feed in OpenAI's product feed spec. In OpenAI Ads Manager the feed makes products eligible for ads in ChatGPT; during the beta those products do not appear in organic ChatGPT conversations. For organic shopping results, merchants apply to OpenAI, and shopping in ChatGPT is currently live in the U.S. One thing to check first: Shopify's ChatGPT channel is active by default for eligible stores; the requirements include selling to customers in the United States and products eligible for Shopify Catalog. If your store meets them, your products may already be in ChatGPT without a feed. Ads Manager takes a feed as a CSV or TXT upload, a hosted URL imported once or daily, or over SFTP, and items in Ads Manager expire after two weeks. FeedRobin gives you the link for the hosted URL, or uploads to OpenAI's SFTP nightly, and on Growth, Scale and Agency in four more windows a day when products have changed. The ChatGPT product feed guide.